Tasmanian Corona Virus Covid 19 Information Cancellation, refund, isolation and quarantine options
tFrom 19 March 2020, the Tasmanian Government requires anyone coming into Tasmania to quarantine for 14 days. This has effectively stopped all inbound visitors. As a tourism industry we've faced disruptions before: September 11, the GFC, airline groundings, bushfires and floods, but nothing that has effectively stopped inbound traffic to Tasmania. The state's priority right now is public health, and we support our health authorities and all levels of government in the steps they are taking to contain the virus spread.
Tasmanian tourist accommodation is still open and ready to honour your existing booking and to accept new bookings. Whether you can get to the accommodation location is another matter. While guests have lost their holidays, small Tourism operators have already, in the past few days, lost their cash reserves and face loosing their income for the foreseeable future. Operators have limited, or in some cases, zero capacity to refund or even offer vouchers for future use.
If you have booked a full price, flexible, rate, operators will honour this, refunding in line with their cancellation policy
If you have booked a discounted, no refunds, no changes rate, operators will honour this also. ie they will provide you with the service that you have booked on the day you booked
Some operators will, as a generous gesture of good will, offer vouchers for full or part value, even though they have no obligation to do so.
We welcome your phone calls from 8am to 7pm, 7 days a week. Current time in Tasmania is
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