Cancellations and Refunds are only processed by email
Refunds are governed by a combination of the cancellation policy of the property that you booked at, the booking channel that you used to make the booking, consumer law. Even if you made a "No Changes No Refund" booking, there might be some instances where we can be flexible and arrange a partial refund. In general, the earlier you request a refund, the more likely partial refund can be made.
DO NOT TELEPHONE US AFTER HOURS for administrative purposes such as date change or refund requests. If we receive any after hours phone calls requesting a date change or refund, we will rigidly apply the published booking policy. Requests made by Email only will be considered for possibility of an ex gratia refund. You can phone us after hours for emergencies, such as faulty equipment in currently occupied accommodation, driving directions to find us, medical assistance for in house guests. Our office hours are 8am to 8pm, 7 days. You can email any time email@example.com We will attend to your email during office hours. In general, third party booking cancellations are not refundable. However we will consider ex gratia refunds on a case by case basis.
How did you make the original booking ? Please select a button below.
If you are not sure how you booked, check the first confirmation email that you received. This will be from the booking agency. You might also receive a confirmation from Huon Valley Escapes but this does not necessarily mean that was who you booked through.
Booked via a third party booking agency or website