Refunds are governed by a combination of the cancellation policy of the property that you booked at, the booking channel that you used to make the booking, consumer law. Even if you made a "No Changes No Refund" booking, there might be some instances where we can be flexible and arrange a partial refund. In general, the earlier you request a refund, the more likely partial refund can be made.

    About the original booking process
    To prevent fraud, we can refund only to the same credit card number that the original payment was made on. Please provide the last 4 digits of the card that you used.

    For other methods, if a refund becomes due, we will need to contact you to work out best fraud proof payment method.

    About the problem
    • If you want to keep your booking, no refund will be issued.
    • If we cancel the booking but do not resell, the standard refund policy will apply.
    • We can cancel all or part your booking and try to resell. If we manage to resell all units of that style of accommodation for the nights that you originally booked, we will refund whatever price we resell for, minus $50 cancellation fee.